Refund and Cancellation Policy
Last Updated: 01.01.2026
Thank you for choosing Black On Tech.
Since our business deals exclusively in digital products (downloadable files) and online technical services, our refund and cancellation policies are specifically designed to reflect the nature of digital consumption. Please read the following terms carefully before making a purchase.
1. Digital Products (Downloads)
All products sold on this website are digital assets (e.g., software, templates, guides, or any downloadable files).
- Pre-Download Cancellation: You may request a cancellation and a full refund only before you have accessed the download link or activated the product key/license
- Post-Download/Access: Once a digital product has been downloaded or the license has been activated, we generally cannot offer a refund because the product is considered “consumed.” However, we make exceptions based on the following conditions:
- The file is corrupted or technically defective.
- The product does not match the description provided on our website.
- You received an incorrect digital asset.
2. Online Technical Services
For services provided online (e.g., consultations, technical setups, or subscriptions):
- Service Cancellation: You can cancel a service request at any time before the work has commenced. If the service has already started, a partial refund may be applicable based on the amount of work completed.
- Subscription Services: If you are on a recurring subscription, you can cancel your subscription at any time through your account dashboard. You will continue to have access to the service until the end of your current billing cycle.
3. Refund Process & Timeline
We believe in transparency and quick resolutions.
- Requesting a Refund: If you encounter a technical issue or receive an incorrect product, please email us at [Insert Your Email Address] with your Order ID and a brief description (or screenshot) of the issue.
- Evaluation: Our team will investigate the technical fault. If the error is on our part, we will process your refund immediately.
- Refund Method: All approved refunds will be processed through Razorpay and credited back to your original payment method.
- Timeline: Once approved, it typically takes 5-7 business days for the amount to reflect in your account, depending on your bank’s processing time.
4. Non-Refundable Scenarios
To maintain a smooth operation, refunds will not be issued in the following cases:
- You changed your mind after downloading/accessing the digital product.
- The issue is due to your hardware/software incompatibility (unless we clearly stated compatibility requirements on the product page).
- You failed to provide necessary information required for us to complete a service.
- Multiple refund requests for the same transaction.
5. Our Commitment
At Black On Tech, our priority is your satisfaction. If a technical error occurs on our end, we don’t just offer a refund—we offer support. We will work with you to fix the issue or provide an alternative solution that meets your needs.
6. Contact Us
For any questions regarding refunds or cancellations, please reach out to us:
Black On Tech
Katni, Madhya Pradesh, India
Email : contact@blackontech.com
Phone : +91 91314 05021
Refund and Cancellation Policy
Last Updated: 01.01.2026
Thank you for choosing Black On Tech.
Since our business deals exclusively in digital products (downloadable files) and online technical services, our refund and cancellation policies are specifically designed to reflect the nature of digital consumption. Please read the following terms carefully before making a purchase.
1. Digital Products (Downloads)
All products sold on this website are digital assets (e.g., software, templates, guides, or any downloadable files).
- Pre-Download Cancellation: You may request a cancellation and a full refund only before you have accessed the download link or activated the product key/license
- Post-Download/Access: Once a digital product has been downloaded or the license has been activated, we generally cannot offer a refund because the product is considered “consumed.” However, we make exceptions based on the following conditions:
- The file is corrupted or technically defective.
- The product does not match the description provided on our website.
- You received an incorrect digital asset.
2. Online Technical Services
For services provided online (e.g., consultations, technical setups, or subscriptions):
- Service Cancellation: You can cancel a service request at any time before the work has commenced. If the service has already started, a partial refund may be applicable based on the amount of work completed.
- Subscription Services: If you are on a recurring subscription, you can cancel your subscription at any time through your account dashboard. You will continue to have access to the service until the end of your current billing cycle.
3. Refund Process & Timeline
We believe in transparency and quick resolutions.
- Requesting a Refund: If you encounter a technical issue or receive an incorrect product, please email us at [Insert Your Email Address] with your Order ID and a brief description (or screenshot) of the issue.
- Evaluation: Our team will investigate the technical fault. If the error is on our part, we will process your refund immediately.
- Refund Method: All approved refunds will be processed through Razorpay and credited back to your original payment method.
- Timeline: Once approved, it typically takes 5-7 business days for the amount to reflect in your account, depending on your bank’s processing time.
4. Non-Refundable Scenarios
To maintain a smooth operation, refunds will not be issued in the following cases:
- You changed your mind after downloading/accessing the digital product.
- The issue is due to your hardware/software incompatibility (unless we clearly stated compatibility requirements on the product page).
- You failed to provide necessary information required for us to complete a service.
- Multiple refund requests for the same transaction.
5. Our Commitment
At Black On Tech, our priority is your satisfaction. If a technical error occurs on our end, we don’t just offer a refund—we offer support. We will work with you to fix the issue or provide an alternative solution that meets your needs.
6. Contact Us
For any questions regarding refunds or cancellations, please reach out to us:
Black On Tech
Katni, Madhya Pradesh, India
Email : contact@blackontech.com
Phone : +91 91314 05021